Privacy Policy

At SkkinAura, protecting your privacy and personal data is one of our highest priorities.

Information We Collect

We may collect the following personal and device data:

• Name: Full name for booking identification.
• Mobile Number & Email Address: For OTP authentication, booking receipts, and critical account alerts.
• Booking History: Past appointments, service preferences, and assigned stylists.
• Service Address: Provided by users for fulfilling on-demand home beauty services.
• Payment Transaction Details: Payment confirmation tokens (excluding credit/debit card numbers).
• Device & Diagnostics: App version, operating system, crash logs, and IP address.

Purpose of Collection

Your information is collected solely to:

• Process, schedule, and confirm your appointments.
• Provide dedicated customer support.
• Send booking updates, SMS verification codes, and invoice receipts.
• Improve application performance and user experience.
• Prevent fraud, abusive behavior, and security violations.
• Comply with applicable legal and statutory requirements under Indian law.

Data Protection & Security

We implement appropriate administrative, technical, and organizational security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. All data transmissions are encrypted via SSL/TLS protocols.

No Third-Party Sharing

We do not sell, rent, trade, or share your personal information with any third party for marketing or commercial purposes. Your information is disclosed only:

• To the assigned beauty professional solely for fulfilling your booked service.
• When required by law, court order, or government authority.
• To trusted PCI-DSS compliant payment processors solely for completing transactions.

Payment Information

Payment transactions are processed through secure, certified payment gateway providers. SkkinAura does not store or access your debit card, credit card, CVV, or banking credentials.

Cookies and Analytics

The application may use session cookies and performance analytics tools to evaluate usage patterns, optimize load times, and improve customer interaction.

Data Retention

We retain your personal data only for as long as necessary to provide services, comply with accounting and legal obligations, resolve disputes, and enforce our agreements.

User Rights

You have the right to request:

• Access to your personal data stored in our system.
• Correction or updating of inaccurate personal data.
• Deletion of your account and personal profile records, subject to regulatory retention mandates.

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